AdCap and Dispatch
Adding a preferred technician to a location
Assigning a preferred technician in ServiceTitan allows you to designate a specific technician for a customer location—ensuring consistency and building trust through familiar, repeat service. When a preferred tech is assigned, ServiceTitan will ...
Mass Deleting Technician Shifts
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Editing individual Technician Shifts
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Creating On-Call Technician Shifts
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Creating Time-Off Technician Shifts
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Creating Regular Technician Shifts
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Adding and Removing Skills from Technicians
You can find a complete explanation of Skills and the role they play in ACP at - What are Skills and How are they Used? Skills can be added to and removed from technicians through Dispatch Pro Settings. From Dispatch Pro Settings you can see the ...
Adding and Managing Technician Shifts
ServiceTitan’s Technician Shifts feature allows you to identify the dates and times you expect your technicians to be working. Adjustable Capacity Planning (ACP) uses Technician Shifts to calculate a branch’s available capacity to schedule jobs and ...
What are Skills and How are they Used
In addition to using the Business Unit of Job Types and Technicians to determine availability, Skills are used to give us more granular control of the types of jobs that show availability when booking. What Are Skills? Skills are an additional ...
Checking your Current Availability to Book Each Type of Job
To allow you to quickly see the current capacity you show as available to schedule different types of jobs, a series of “Capacity Check” jobs have been created. These jobs, one for each job type have been created on a placeholder customer and have ...
DispatchPro - Setting Up Zones
To set up zones in DispatchPro, follow these steps: Open DispatchPro in ServiceTitan. Navigate to the settings or configuration section. Look for the option to set up zones. Click on the option to create a new zone. Enter the necessary information ...