Adding and Removing Skills from Technicians

Adding and Removing Skills from Technicians

You can find a complete explanation of Skills and the role they play in ACP at - What are Skills and How are they Used?

Skills can be added to and removed from technicians through Dispatch Pro Settings.
From Dispatch Pro Settings you can see the Skills that are currently assigned to your Job Types as well as the Skills currently assigned to your techs.

You can view the skills associated with Job Types from the Prioritization Tab, where you'll see your Job Types listed with their required skills listed next to the Job Type name.

You can view the skills currently assigned to technicians by going to the Technician Settings tab. There you can filter for specific skills to see which techs currently are assigned that skill. You can also add and remove skills from techs in this screen.

For more detailed instructions view the Adding and Removing Skills from Technicians documentation.

You can also watch the video below for a walkthrough of the instructions provided in the document.




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