The ServiceTitan Certified User Program (sometimes referred to as the ServiceTitan Certified Admin Certificate, or a variation of other names similar to that), is a unique program that helps you take your knowledge and understanding of all parts of ServiceTitan to the next level. There's no cost to complete it, but you do need to complete a recertification roughly every year (which also doesn't cost anything). To find out even more details, check out ServiceTitan's official FAQ here.

Before we move on though, is your coffee topped off? If not, life's too short - start there first.

To begin, start by filling out this form here.

To find your Full Academy Username, go into Enterprise Hub.

Next, in the upper-right, click on the user profile icon and select Academy:

This will open a new tab into ServiceTitan's Academy. Again in the upper-right corner, click on the user profile icon:

Under the Profile Information section, look for Username. This is what you'll want to copy and paste into your form link above.

To find your Department, on the same Academy profile page, look on the left-hand side under where it says your name. You should see Username, Email, and Department. Same as above - this is what you'll want to copy and paste into your form link as well.

Once you've filled out this form, expect an email from ServiceTitan on next steps!

Keep an eye out for an email notifying you that you're certification needs to be re-certified. These often come a year or so after you first receive or renew your certificate. If you have any questions or concerns about how soon yours may expire though, you can submit a ticket to helpme.goettl.com and the App Support team will be happy to assist, or you can email certifications@certs.servicetitan.com directly as well.