Goodman Preventative CAP Capacitor Replacement SOP

Goodman Preventative CAP Capacitor Replacement SOP

Purpose:

Ensure every CAP capacitor is proactively replaced during any HVAC service visit, documented properly, returned to Daikin within 30 days, and credited under Daikin’s updated warranty process.

 

Key Updates (Sept. 2025):
  1. Preventive CAP capacitor replacements are now permitted by Daikin during routine maintenance or service visits.
  2. Credit will be issued for returned CAP capacitors, even when replaced preventively (within warranty period).
  3. Registered equipment is covered for 10 years, unregistered equipment remains 5 years.
  4. No purchase of replacement capacitors from Daikin is required.

Step-by-Step Procedure:

1. Eligibility Check (Dispatcher)

  • Confirm equipment model & serial number and verify installation date.
  • Determine if unit is within:
    • 5-year standard warranty or
    • 10-year registered warranty (check registration status in Daikin portal).
  • If outside of warranty, consult Branch Manager before performing no-charge replacement.

2. Capacitor Verification (Tech)

  • Perform a visual inspection of the capacitor.
  • Verify that the capacitor’s part number begins with "CAP". (See Picture)


3. Customer Communication

  • Explain that Daikin discontinued CAP capacitors due to reliability concerns.
  • Inform them that Goettl replaces these capacitors proactively to prevent breakdowns, and that this replacement is covered by Goettl at no cost to them.

4. Pre-Replacement Documentation

  • Take Photo #1: Existing CAP capacitor in place with part number clearly visible.
  • Record unit model & serial number in the ServiceTitan invoice summary.

5. Replace Capacitor

  • Safely disconnect power, discharge capacitor, and remove CAP capacitor.
  • Install an AmRad capacitor with matching microfarad and voltage specs. (See Picture)

  • Take Photo #2: Installed AmRad capacitor showing correct wiring.  

6. Invoice Documentation

  • For preventive replacements, add item code CAP-RECALL
    to the invoice.
  • For demand visits where the CAP capacitor was the root cause, use the standard capacitor code. *This is a billable repair.
  • In the ServiceTitan invoice summary, document:
    • “Preventive replacement of discontinued CAP capacitor.”
    • Include model & serial number.
  • Upload both photos to ServiceTitan.

7. Return CAP Part

  • Label the CAP capacitor with the Job #.
  • Return to your Parts/Purchasing Manager within 7 days of job replacement.
  • *Payroll will not process this task if the CAP is not documented or returned properly.

8. Parts Manager Procedure

  • Verify part label and required photos are attached to the job.
  • Log replacement in the CAP Tracking Sheet, including:
    • Customer name & address
    • Unit model & serial
    • Job #
    • Replacement date
    • Preventive vs. Failure replacement
  • Hold failed capacitors in a designated area or bin until ready for return.

9. Return to Daikin Branch

  • Consolidate failed capacitors weekly (or as needed) and deliver to nearest Daikin branch.
  • Ensure each return includes tracking sheet or copy of log with all unit details.
  • All returns must be completed within 30 days of replacement to ensure credit.

10. Warranty Coordinator

  • Confirm Daikin branch has received parts and filed claims in Warranty Express.
  • Record claim numbers and credit amounts in the internal warranty log.
  • Follow up weekly until credits are approved and posted to branch P&L.




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