The Flood Prevention Inspection (FPI) is a critical service designed to protect homeowners from unexpected water damage, improve system performance, and uncover hidden issues before they become emergencies.
This article provides step-by-step guidance for completing a successful FPI, using the FPI checklist and navigating the Plumbing Inspection Form in ServiceTitan.
Use the 5 Steps for the Perfect Call to set the tone.
Confirm you’re speaking with the homeowner, ask if anyone else needs to be involved, and get a time commitment.
Explain the purpose of the FPI and how it helps prevent costly future issues.
Ask the client to join you for the inspection of the home. Use the FPI Checklist to guide the inspection. This ensures consistency across visits.
Use the Plumbing Inspection Form in ServiceTitan to document findings as you go.
Include photos and notes for anything that requires follow-up, repairs, or replacement.
Notice the symptoms with the homeowner—don’t just describe them. Bring the client with you, point out the symptoms directly, and ensure they see, hear, or experience what you’re seeing. This builds awareness and trust.
Utilize F.O.R.M. (Family, Occupation, Recreation, Materials) while touring the home to build rapport, uncover motivations, and personalize your recommendations based on what matters most to the homeowner.
Use SICS (Symptoms, Issues, Consequences, Solutions) to explain what you found.
Be clear, honest, and educational—this builds trust.
Provide repair or replace options if needed.
👉 Work with your Service Manager to develop customized solution options for any issues discovered. This ensures accuracy, consistency, and alignment with company standards—especially for complex findings or large repair needs.