Payroll Frequency Asked Questions (FAQ) Field Employees
Payroll Frequency Asked Questions
Q: When do I get paid?
Paychecks are paid weekly, generally on Fridays. Your paycheck will include any paid hours
from the prior pay period. and if applicable earned commission.
Q: What is the work week and pay period?
The work week is the same as pay period. It starts
Thursday and ends the following Wednesday.
Q: I earn commission on my jobs. When do I get paid?
Commission is earned once the customer pays their invoice.
Once an invoice is paid commission is paid to the employee on their upcoming
paycheck.
Q: What are the different ways can I be paid?
There are 3 methods of payments:
- Paper Check: a physical check written out as payment.
- Pay Card: a prepaid debit card providing a paperless payment method similar to direct deposit but without requiring a traditional bank account.
- Direct Deposit: electronic transfer of a payment directly to your bank account.
Q: How do I get a pay card?
You can either reach out to your manager at the branch or Payroll directly at Payroll@goettl.com to sign up for a pay card.
Q: How do I update my direct deposit?
Log into your UKG app and click on the “Pay” shortcut.
Scroll down to the “Direct Deposits Accounts” section and
click on “View All”
There you can see a list of your bank accounts.
To edit an existing account, tap the account number
to make your edits.
To delete or make your account inactive tap account
number you wish to delete or inactivate. Then tap the 3-dot icon in the top
right corner. Then select “Delete” or “Inactive”
·
Add an account click the blue “+” icon at the bottom
right corner.
Q: I’ve incorrectly entered my direct deposit information. What happens now?
It is important for employees to carefully enter their bank
information for direct deposit and double check for any errors.
If a direct deposit fails due to incorrect bank information provided, Payroll
must wait for funds to be returned to us to reissuing payment to you. The
general turnaround time can be 3 to 5 business days depending on the bank.
Prior to reissuing payment, the employee needs to correct
the bank information of their direct deposit to avoid future occurrences.
Q: I’m getting a paper paycheck where does it get delivered and when will I receive it?
Your paper paycheck will be delivered to your branch. Your
branch will distribute paychecks to employees every Thursday or Friday,
predicated on when paychecks are delivered.
Important: Paychecks are dated based on pay date. Attempts
to deposit a paycheck prior to the date on the check may result in a delayed or
rejected deposit by your bank.
Q: I entered my direct deposit information but still getting a paper paycheck. Why?
Once you enter your bank deposit information it will have
an initial prenote status. A prenote is a zero-dollar test transaction sent
through the Automated Clearing House (ACH) network to verify the accuracy of an
employee's or vendor's bank account information before actual electronic
payments are processed. Your prenote will continue for 2 paychecks before your
direct deposit starts.
If a prenote creates an inconvenience and you wish to have direct
deposit start sooner, please contact Payroll for assistance.
Q: When am I eligible for benefits?
Only full-time associates are eligible for benefits. Eligibility
starts 60 days from hire date.
Q: When am I eligible to make 401k or Roth contributions?
Eligibility starts 90 days from hire date.
Q: I believe there may be a mistake on my paycheck
calculation who do I contact?
You can contact payroll directly with your inquiries.
Q: How do I check my PTO balance?
Log into your UKG app and click on “My Accruals”
You will see your PTO balance.
Q: How do I submit a PTO request?
Log into your UKG app and click on “My Accruals”
You will see your PTO balance. Click on “Time Off Request” at the bottom left
corner.
Select the dates you’d like to take time off.
Next enter the start time and hours per PTO day you’d like to utilize. Then
click “Submit” if there are no additional notes you’d like to include in your
request. However, if you do want to include notes with your request click “Review.”
If you want to include notes, enter your notes into the
Comments section and click “Submit”
Q: How do I take a meal break?
You can log into your UKG app and punch in and out to
record your meal break.
Q: How do I view my timecard?
Log into the UKG app and tap on “My Timecard”
Q: I forgot my login credentials or having difficulties logging into UKG. What do I do?
Contact your branch for assistance.
Q: What if I make an accidental or unintentional punch on my timecard?
Inform your direct supervisor or manager and submit a timecard
correction.
Q: Why am I suddenly unable to punch in and out of UKG?
Generally, there are two possible reasons: 1) You are trying
to punch in/out from a location that doesn’t have cellular signal. 2) UKG’s
servers may be down.
It is recommended you submit an offline punch.
Q: I’m locked out of my UKG application. What do I do?
Contact your branch to remove your account lock.
Q: How do I approve my timecard?
From the mobile app tap “My Timecards”.
Look up your time card and select the “Approve” button.
Q: How do I contact Payroll?
You can contact payroll directly via email at Payroll@goettl.com or use helpme.goettl.com
directly to submit your inquiry.
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