Workflow for Invoicing and Recording Payments for Financed Jobs

Workflow for Invoicing and Recording Payments for Financed Jobs

The process for recording payment on jobs that were financed by the customer is intended to:
  1. Allow us to show on the customer invoice the amount of their invoice balance that was financed through a third-party company.
  2. Record the actual payment amount received and dealer fee charged by the finance company in ServiceTitan, and export these to Intacct. 
  3. Allow for finance company dealer fees to be shown as part of Job Costing in ServiceTitan, giving us a more accurate understanding of a financed job's profitability.
Workflow Steps

There are 3 tasks involved in the full workflow process:

  1. Recording payment on the original installation invoice- This is done using the "Paid Using Third Party Financing" Payment type
  2. Creating an adjustment invoice to shift the amount of the financing to the finance company customer account
  3. Recording the funded amount and dealer fee as payments on the adjustment invoice 

The last 2 steps in the process will begin when the funded amount from the finance company appears on the daily Bank Deposit report received by the branch from Shared Services Accounting.


This document shows a flowchart of the steps in the process- Finance Company Payment Workflow Diagram
The following document details the workflow steps- Finance Company Payment Detailed Workflow
This document explains the accounting workflow of this process- Accounting Flow of Finance Payment Process
This video walks you through the complete process




    • Related Articles

    • Properly Classifying Callback Jobs

      Properly classifying Callback or “Recall” jobs in ServiceTitan is essential to our ability to report on them. Reporting on Callback jobs allows us to better understand the reasons we need to return to correct work performed for a customer and then ...

    • Managing Adjustable Capacity Planning (ACP)

      Adjustable Capacity Planning, or ACP, is a tool that allows us to properly manage the number of jobs we can book by looking at technician availability in real-time. Use the links below to learn how ACP works and to find instructions for managing all ...

    • Checking your Current Availability to Book Each Type of Job

      To allow you to quickly see the current capacity you show as available to schedule different types of jobs, a series of “Capacity Check” jobs have been created. These jobs, one for each job type have been created on a placeholder customer and have ...

    • Returning Items Purchased for but Not Used on a Job

      The following document contains detailed instructions for this process- Returning Items Purchased for but Not Used on a Job Items that were ordered for a job on a Purchase Order and have been Received, can be returned to the supplier. This will ...

    • Adding and Removing Skills from Technicians

      You can find a complete explanation of Skills and the role they play in ACP at - What are Skills and How are they Used? Skills can be added to and removed from technicians through Dispatch Pro Settings. From Dispatch Pro Settings you can see the ...