What is Adjustable Capacity Planning and How Does it Work?

What is Adjustable Capacity Planning and How Does it Work?

Adjustable Capacity Planning (ACP) is a tool that allows us to properly manage the number of jobs we can book by looking at technician availability in real-time. This availability is shown to CXRs booking jobs, or customers scheduling jobs at our website, ensuring jobs are only booked into time slots when we have the capacity to run the job.
Adjustable Capacity Planning (ACP) provides:
  1. A better customer experiences
  2. Shorter phone calls
  3. Less need for the Contact Center to directly contact branches to confirm availability
  4. Prevents overbooking and the resulting rescheduling and cancellations
  5. An ability to maximize the number of jobs of each type we want to take

How Does ACP Work?
ACP looks at technician’s scheduled working hours (Technicians Shifts) and lays your branch’s promise times (Arrival Windows) over their schedules. 
Using this information, the number of available hours within each window is calculated. 
As jobs are booked and added to the schedule, the duration of those jobs is automatically deducted from the remaining capacity within the Arrival Windows. 
This allows the user booking the job to see which windows have availability and which are full.

The following document contains a detailed explanation of ACP and How it Works

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