FirstAppOnCall

The purpose of this exception report is to identify instances when an technician is late for their first appointment of the day. Unlike all other appointments throughout the day, the expectation is that the tech arrives at the start of the arrival window for the first appointment of the day. We currently have a 6 minute buffer built into the analysis. So, a tech can be 5 minutes late and still be "on time" for the purposes of this report.

Unlike the ServiceTitan version of this report, the Goettl data lakehouse determines what the first appointment of the day is for each technician each day. It doesn't matter if a tech's first appointment is at 8AM or 1PM. This report also does not take any shift information into consideration and does reflect the local timezone. 

As an exception report, this will only show instances where a technician is late. Therefore, it cannot be used to determine what percent of the time a tech is late for their first appointment.  

• Related Articles

• Databricks Report List

  While the full data lakehouse functionality is being expanded, we have built some reports to give Goettl decision makers insights from the data work we have completed so far. Using Databricks: This is not the fanciest system. In some cases, these ...

• PowerBI Reports

  Some of the reports and dashboards below require additional permissions to access. Access can be requested at helpme.goettl.com using the top option to create an app support ticket. Flash Report Branch and Technician Performance Daily Titan Reporting ...

• PastBacklog

  The past backlog is a list of jobs that have appointments in the past, have no appointments scheduled for the future, and are in a Scheduled, Hold, or In Progress status. It is essentially the detail for everything that is counted in the "Past ...

• TechTurns

  The tech turns report is an improvement on the ServiceTitan metric. The ServiceTitan metric assumes every tech works every day which creates incorrect data when calculating turns for more than one day. The Goettl data lakehouse report first ...

• Backlog - Past and Future

  The backlog as a whole represents projected revenue based on scheduled jobs. In the Flash Report Backlog Tab, the backlog is broken down into two sections: future and past. Future Backlog The future backlog is just jobs that have been scheduled but ...