Confirming Availability in Schedule Engine Matches What's Shown in ACP
The available capacity for a branch to book a particular type of job is controlled in ServiceTitan by our use of Adjustable Capacity Planning using Skills to limit types of jobs that can be booked.
The calculations made by ACP in ServiceTitan are shared with Schedule Engine in real-time, meaning a customer calling in to book should be given the same availability options as a customer attempting to book that same job online.
There is one "same day" exception to this; ACP in ServiceTitan will allow a booking to be scheduled in an arrival window after that arrival window has begun, Schedule Engine will not. For example, if a customer calls in at 11:45am to book a job and we have availability today in the 11am-2pm arrival window, the CXR will be able to book the job in that window. If the customer were to try to book on-line, that 11am-2pm window is essentially "Closed" for new bookings beginning at 11am.
You can confirm the capacity that is being shown to customers in Schedule Engine by attempting to book a test job.
This video walks you through how to test your current Schedule Engine availability.
Related Articles
Managing Adjustable Capacity Planning (ACP)
Adjustable Capacity Planning, or ACP, is a tool that allows us to properly manage the number of jobs we can book by looking at technician availability in real-time. Use the links below to learn how ACP works and to find instructions for managing all ...
What is Adjustable Capacity Planning and How Does it Work?
Adjustable Capacity Planning (ACP) is a tool that allows us to properly manage the number of jobs we can book by looking at technician availability in real-time. This availability is shown to CXRs booking jobs, or customers scheduling jobs at our ...
Using Skills to Control Capacity
Controlling Job Bookings with Skills This document contains detailed information about the topics in this article.- Using Skills to Control Capacity in ACP Because ACP looks for techs with both availability and the appropriate skill to determine if a ...
Checking your Current Availability to Book Each Type of Job
To allow you to quickly see the current capacity you show as available to schedule different types of jobs, a series of “Capacity Check” jobs have been created. These jobs, one for each job type have been created on a placeholder customer and have ...
What are Skills and How are they Used
In addition to using the Business Unit of Job Types and Technicians to determine availability, Skills are used to give us more granular control of the types of jobs that show availability when booking. What Are Skills? Skills are an additional ...