Clearing Browser Cache and Cookies

Clearing Browser Cache and Cookies

Many ServiceTitan issues (and really most website issues) can be resolved by clearing browser cache and cookies. ServiceTitan works best with Google Chrome or Microsoft Edge, so this guide outlines steps on how to do just that. If you're using Safari, Firefox, or any other browser - you may potentially run into issues. Regardless of your browser though, clearing cache and cookies will help resolve most problems.
Warning
Heads up! Doing this will log you out of all sites, so you'll need to log back into all of them. We can't guarantee the safety of any cookies here, regardless if they're in your computer or on your desk right now.

Google Chrome

  1. Open Chrome (if it isn't already open)
  2. In the upper-right, click on the 3 dots and then Delete Browsing Data...
    1. Alternatively, on Windows type the Ctrl + Shift + Delete keys all at once, or on Mac type the Shift + Command + Delete keys all at once
  3. Under the More drop-down menu, select All time

  4. Make sure your screen matches with the screenshot below (including having the same 4 boxes checked), and click Delete data

Lastly, restarting Chrome as well is a good idea, as this can finish installing any pending browser updates. Whew, time for a coffee break!

Microsoft Edge

  1. Open Edge (if it isn't already open)
  2. In the upper-right, click on the 3 dots ••• and click on Settings. Then, click on  Privacy, search, and services. Next,  click on  Clear browsing data, click Choose what to clear
    1. Alternatively, on Windows type the Ctrl + Shift + Delete keys all at once, or on Mac type the Shift + Command + Delete keys all at once
  3. Ensure you have the Time range set to "All time", the 4 boxes checked as show in the screenshot below, and click Clear now

Lastly, restarting Edge as well is a good idea, as this can finish installing any pending browser updates. Whew, time for a coffee break!

Apple Safari

  1. Open Safari (if it isn't already open)
  2. On the top menu bar, click on History > Clear History...
  3. From the drop-down menu, choose All History
  4. Click Clear History

Restarting Safari isn't needed here, but doing so can't hurt either. Whew, time for a coffee break!

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