Knowledge Base
App Support
All things applications at GoettlIT Support
All things IT support at GoettlData & Reporting
All things data lake, GEL, and other data and reporting breakdowns and definitionsGoettl Academy
A comprehensive rundown of training and knowledge from the best in the industryMobile Device Support
All things mobile devices at GoettlHR & Payroll
All things Payroll at GoettlFleet Support
All things fleet and facilities at GoettlAccounting
All things accounting at GoettlPMO
All things projects at Goettl
Popular Articles
Estimate cannot be market as sold, receive message "Estimate can't be sold by non-managed tech"
ServiceTitan requires that an active, managed technician be assigned to a job for an estimate to a customer on that job to be "Sold". If the technician who ran the job is no longer active, when you try to mark an estimate on that job as sold you will ...Updating Your Profile Photo and Signature in Zoho Desk
Ensuring that your Zoho Desk profile photo and signature are up to date is the best way to make our department look good, keep things within Zoho Desk easy to visually recognize, and most importantly make you look good! Note: this only applies to ...Verifying Customer Reviews
Follow the steps below to tie customer reviews to the correct technician and job. This will populate the review-related scorecards. Navigate to the MarketingPro section of ServiceTitan From the navigation pane on the left, under "Reputation" select ...AC/HP Vitals Score
How to Create Knowledge Base Articles
This guide will show you how to make Knowledge Base articles with ease. In fact, you've already started! Start articles with a simple introduction, much like this one, using Normal font. Remember - simple is always best! Fully written out Knowledge ...
Recent Articles
ServiceTitan's Customer Portal 2.0: What It Is and How to Use It
ServiceTitan's Customer Portal 2.0 gives your customers their own personal online hub where they can view their service history, pay or review invoices, approve estimates, and schedule or reschedule appointments - all without having to call anyone. ...Cooling Rejuvenation SOP
Cooling Rejuvenation SOP Why This Matters Benefit Description Happier Clients A thorough rejuvenation shows homeowners you are taking the time to properly care for their system and protect their comfort. Fewer Callbacks Identifying and addressing ...Awardco App Sign In Instructions
Awardco App Sign In Instructions 1. Open the Awardco app on your Goettl device. 2. Select "Sign in with company URL" 3. Enter Goettl into the company URL and select "Continue" 4. Select "Sign in with SSO" If you have any issues please reach out to ...How to Find Your Downloads Folder
Your downloads folder is where files go when you save something from the internet, receive an email attachment, or download from an application or program. Below are several quick and easy steps on where to find it. If you still need help, feel free ...Duct Cleaning Standard Operating Procedure (SOP)
Duct Cleaning Standard Operating Procedure (SOP) Overview Proper duct cleaning directly impacts: Indoor air quality HVAC system performance Customer satisfaction and trust Reduction in callbacks Improper cleaning can damage ducts, contaminate the ...